Shop Reviews & Testimonials - JH Mountain Auto Services

Donald Steele

Customer Review

★★★★★

My water pump went out while I was vacationing in Silverthorne. Adam and Patrick replaced it and got me back on the road in just a few hours at a very competitive price. I wish they had a local shop in my hometown.

Toya M. Patterson

Customer Review

★★★★★

J H Mountain Auto Services is great! I have had my cars serviced there multiple times and each time the service and repairs has been excellent. Recently, in October of 2024 I had to have my car towed and serviced. First, the Towing Service people were quick and reassuring when picking up my car ( I was not present when they came to tow the car). Next, the Service Advisor, Adam was the most kind, helpful and patient service advisor I have encountered in my 40 plus years of having cars serviced. Adam listened to me on the phone when I explained what was wrong with my car and he indicated the potential risks that could have occurred. Once the car was at the shop, he answered each of the multiple phone calls I made regarding the repairs. Then he went above and beyond when dealing with the warranty company I asked him to submit a claim. Adam spent two days going back and forth with my warranty company and kept me posted on what was happening at every step. What was truly amazing is that Adam had to go through extra steps in order to submit my claim and he did so with diligence and persistence. When I went to pick up my car, I witnessed Adam on the phone finishing up with my warranty company. I felt guilty that he had to endure the extra steps to help me with what I wanted, and stay late at work on my behalf. When I apologized for all of the hassle, he simply told me "don't worry about it" with a smile. Adam allowed me to voice my concerns about the entire process and he genuinely listened. He did not give me the impression that he was annoyed with me during the entire process. ( That has happened many times at other auto shops.) Adam is a terrific service advisor who knows how to take care of his customers in a reassuring and professional manner. It is because of his service that I will always recommend J H Mountain Services. Thank you, Adam and the J&H Mountain team.

Edward Charlish

Customer Review

★★★★★

Excellent prompt service after a stressful flat tyre over the mountain pass in a snowstorm. Everyone we met were really friendly and sorted us out with minimal fuss. Much appreciated - great local business.

Scott Gooding

Customer Review

★★★★★

Our car broke down just as we were arriving in Frisco for a week long vacation. JH took our car in first thing Monday morning and had the problem diagnosed and repaired the same day. It needed new cv joints (front wheel drive car). The car runs well now! JH saved our vacation from a potential car repair disaster.

Mary Cunio

Customer Review

★★★★★

Had to be towed to shop. They found part and stayed late to get us going. Polite and competent. Would recommend!

Susan Roos

Customer Review

★★★★★

I'd give 10 stars if I could. Car trouble is always a pain, more so if you are older, female and 1,000 miles from home. It was Friday night and due to a bad tire, I doubted I could drive another 2 miles so I parked at the office. The next morning the owner came by and said they were closed. Already behind schedule, he was busy with family from out of town and getting ready with his plan to meet others. When I asked if he could look at the tire to see if it was drivable, he took pity on me and said he'd fix it. Thank goodness! Turns out I had 2 leaks. Because he was a good conversationalist and efficient, time went by quickly. I wanted to pay extra for an after hours emergency but he wouldn't take it. What a special man - goes out of his way to help others, honest, affable and a veteran too. With his repair he gave me back my summer vacation knowing I could visit the most remote places and not be stranded. I was sooo grateful. Oh and his repair has held up now 2000 miles later.

Katie Faulkner

Customer Review

★★★★★

Fantastic service, showed up early and got my vehicle towed quickly. Would definitely recommend to anyone for their towing needs!!

Mary Ellen Owen

Customer Review

★★★★★

SO GRATEFUL for JH Mountain!!!! My engine light started flashing on a Sunday. Monday morning, after calling three other places (all three couldn’t even run diagnostics until the end of the week. The people at JH, knew I was stranded, knew I had googled “flashing engine light” (which of course guarantees disaster) and they knew I am a woman. They told me if I could get it towed to them, they could at least diagnose it. Well, an hour later they call, tell me what the problem is and that it'd be an hour or so. I picked up my fixed car an hour later and out of there for $350. The sad truth is, this would have been a scenario that 9 out of 10 garages would have taken advantage of the customer. JH took care of me and my car with integrity, kindness and professionalism. I am so grateful to have found them.

I needed to stop here on a road trip because my car was giving me problems. Shafi was amazingly kind and helpful, going above and beyond to not only get me back on the road, but also to reassure me that my car would make it to my destination, what I needed to do when I got there, and even how to handle driving in the mountains better. Thank you, Shafi!

Lyndzi W. (5-Star review left on Google)

Quality service at a fair price. Timely. Good communication.

Sean L. - (5-star review left on Google)

Best auto repair shop I have ever gone to.

N.M. - (5-star review left on Google)

Solved a major problem for an out-of-towner in a hurry. Very friendly and helpful.

Steven G. - (5-star review left on Google)

Boom! Nail out, plug in, and back on the road in 15 mins

Cliff F. - (5-star review left on Google)

Good service.

Sara E. - (5-star review left on Google)

I had AAA tow my car there when it broke down at night on I-70 as opposed to the nearby AAA-approved shop that got mixed/bad reviews. They were able to look at it by the next afternoon, and ultimately, the engine was shot and would cost more than it was worth to replace it. The diagnosis cost $125 (they didn't quote some taxes/fees originally), and they would have charged a daily storage fee if I didn't get it off their lot within 48 hours if I wasn't getting it fixed there, but I did. It was a stressful situation, but their rates and work seemed fair.

Diana B. - (5-star review left on Google)

I have used J & H a couple of different times for repairs on my sprinter van. The most recent experience was to deal with an engine malfunction that was possibly related to a previous repair (2 years ago) done by J & H. Instead of telling me it was outside their warranty period and to leave, Kamil (the owner) took the van back in and spent over 15 free hours trying to solve the problem. Although we had to send it to a different (sprinter specialist) shop, Kamil worked with me and covered $1,800 dollars’ worth of the repair. These guys will surely go out of their way to make sure you (the customer) are satisfied and thus I do recommend you take your vehicle here.

Brent F. - (5-star review left on Google)

Thanks for the Sunday service, excellent service from staff, props on hiring our discharged veterans.

Scott H. - (5-star review left on Google)

Closed for 2 hours and still got me in for a quick screw in the tire repair!! Thanks guys.

Chris B. - (5-star review left on Google)

Very friendly. Got me in and out on the same day.

A.F. - (5-star review left on Google)

Very responsive, super-nice, got me back on the road quickly!

Stephanie L. - (5-star review left on Google)