J H Mountain Auto Services is great! I have had my cars serviced there multiple times and each time the service and repairs has been excellent. Recently, in October of 2024 I had to have my car towed and serviced. First, the Towing Service people were quick and reassuring when picking up my car ( I was not present when they came to tow the car). Next, the Service Advisor, Adam was the most kind, helpful and patient service advisor I have encountered in my 40 plus years of having cars serviced. Adam listened to me on the phone when I explained what was wrong with my car and he indicated the potential risks that could have occurred. Once the car was at the shop, he answered each of the multiple phone calls I made regarding the repairs. Then he went above and beyond when dealing with the warranty company I asked him to submit a claim. Adam spent two days going back and forth with my warranty company and kept me posted on what was happening at every step. What was truly amazing is that Adam had to go through extra steps in order to submit my claim and he did so with diligence and persistence. When I went to pick up my car, I witnessed Adam on the phone finishing up with my warranty company. I felt guilty that he had to endure the extra steps to help me with what I wanted, and stay late at work on my behalf. When I apologized for all of the hassle, he simply told me "don't worry about it" with a smile. Adam allowed me to voice my concerns about the entire process and he genuinely listened. He did not give me the impression that he was annoyed with me during the entire process. ( That has happened many times at other auto shops.) Adam is a terrific service advisor who knows how to take care of his customers in a reassuring and professional manner. It is because of his service that I will always recommend J H Mountain Services. Thank you, Adam and the J&H Mountain team.