It’s not often, if ever when somebody says that had a great experience with a new mechanic. But it was the case here. I was driving west on I-70 when coming out of the Eisenhower Tunnel when my brake line burst and I lost the ability to use my brakes. Silverthrone was the first exit I could get off at, it was after 6 so all shops were closed. After spending the night I was referred to another shop in town by an auto parts store, upon arrival they said that they could maybe get me in in two days and then maybe see if they had the right stuff to fix it. As be a passing traveler I didn't have two days to wait, I googled shops in town and saw JH and their review rating and decided to take my car over there. They were honest and said that they would try to get my car in that day after they finished the work they promised to others first.
Brad was on his way out but still took the time to check the temp of my brakes and suggest a suitable cooling-off period. He also took time out of his day to explain safe mountain driving techniques to a newbie like myself (lower gear, not riding brakes, etc, no brainer to locals I'm sure). I was not charged a penny, this was just a kind man helping out a stranger.
I blew out the sidewall on my tire on I70 just up the road from JH. I called after work hours and the owner picked up. He went into his shop to see if he could find a replacement tire and get it all set THAT NIGHT. Absolutely the nicest guy, honest and professional. Highly recommend.
Judson A. - (5-star review left on Google)
Wonderful kind service. They were able to take me in the same day for installing a tow hitch and light kit! That was big. Thank you for your kindness too. Great location to take a walk on the water and have a meal while you wait.
Anonymous - (5-star review left on Google)
Last week we arrived in Silverthorne with a bad radiator hose and the engine of our Jeep overheating. After calling a couple of shops who were either too busy to get us in or too busy to answer the phone, I got in touch with JH Mountain and they said they could take a look at it. The guy I spoke with said they were short-handed, but they would call as soon as possible. The guys got me back on the road by the end of the day. After having a major dealership take over four days to diagnose and repair a relatively simple component I was very pleased with the quick, super courteous, reasonably priced repair that JH Mountain Auto provided.
Eric L. - (5-star review left on Google)
A great trustworthy team. A relief to find honest mechanics in the mountains. Shafi was very helpful. They got my truck repaired under warranty and had me back on the road in three hours!
Daniel R. - (5-star review left on Google)
JH Mountain Auto Service has the best customer service we have ever experienced in any business. They put in extra hours to get the work done to meet our needs. Quality work, very friendly and helpful staff. They do all they can to do excellent work and satisfy their customers with very reasonable prices.
Bethany B. - (5-star review left on Google)
Getting this review in weeks after my experience with JH. I was on my way to Sturgis, SD for the Bike Rally towing a trailer through the Colorado mountains with my 2008 Dodge Ram 1500. This truck has over 160K on it and it still has many original parts on it. Considering that it spent 7 years in the Chicago Metro area and then the last 2 years in Arizona. Needless to say, this is the best vehicle I ever owned.
We were in Silverthorne for the day, up from Greeley. Our mini-van began making grinding sounds, pointing to a brake issue. Concerned about serious problems, we began looking for a repair shop that could take us. NO ONE was available to even look at our problem - except for JH auto Service. Not only did they make time, but they were also able to diagnose the problem, order the parts and repair the car within about 2 hours AND at a reasonable cost. We were impressed with the positive attitudes of the guys at the shop and in particular with the owner who, even though obviously busy, made us feel as though we were the most important customers he had. We've had no problems with our car since the repair and would consider bringing it to Silverthorne just to have them work on it. Great work ethic, outstanding skills, terrific interaction with customers. If there was a 6th star, I'd have checked it!
Susan K. - (5-star review left on Google)
I limped into Silverthorn, CO when my Ford Ranger was acting as though I were in second gear when I was in drive. It was late on a Friday and I called the shop just before 5 pm. I spoke with the owner and set an appointment for my truck for the next day. He met me at the shop (on a Saturday) right on time and, after performing a cursory evaluation, told me that he thought the truck was fine. Since I was heading into the wilderness, I asked that he hook the truck up to their computer and do a more thorough exam. He called in a mechanic and the analysis was performed in about an hour. Everything checked out as the owner had predicted but there was a lowish normal reading on the catalytic converter so they thought that the converter might have had a temporary blockage of some kind. I was able to leave with my mind at rest. As it turns out, they were correct, the truck was fine and performed well throughout my trip to Grand Canyon and on to Prescott Valley, AZ. I was treated with professionalism and honesty by everyone at the shop. I highly recommend JH Mountain Auto Services and if I ever have vehicle problems on one of my frequent trips into the mountains will use them again.
Patrice H. - (5-star review left on Google)
Wow! What a great auto shop!!!! Thanks so much for getting us running again. Woke up to a dead battery for the third time in two weeks on a second battery purchased from a local auto parts store in Denver. Up for a weekend away from the city, geared up ready for skiing, and had to change plans for the day. Was successful in getting the car jumped and finding JH Mountain Auto Services phone number with a google search. Called and spoke with Matt and he told us to come in. Figured we would wind up spending a whole day waiting on the car to get fixed and only imagined what we would be dealing with in-car expense. JH Mountain Auto got us in and out within a little over an hour! :) They discovered that the auto parts store had incorrectly installed the second battery. They fixed the connection issues and we left the store with only a $50 bill. Would definitely recommend JH Mountain Auto to all. Excellent service!!!!!
Dave F. - (5-star review left on Google)
Pulled in unexpectedly on our drive from Brooklyn to CA. Super friendly, super helpful. Explained everything clearly and made recommendations for tire places in the area. It was a bummer to have to stay an extra night and pay for a hotel, but obviously, brakes are worth it. A bit more communication would have been preferable (updates), I think, but they were crazy busy and working as hard as they could. Lots of stranded travelers! It's hard when you're stuck, but luckily we came across an amazing shop! I definitely recommend this place - plus the shop dog is adorable and makes the time pass.
Megan H. - (5-star review left on Google)
My car broke down in Frisco, I thought it was the fuel pump because I supposedly had the fuel relay in the fuse box checked by Springs Auto and Truck Services Center in Colorado Springs, they told me that wasn't it. I replaced another part so I just left the fuel pump so that's what I ordered. One of the guys from JH mountain auto misread my order and did a diagnostic and found that it IS the fuel relay in the fuse box saving me 200 bucks. I think from now on I will pay for the diagnostic because not every mechanic is as honest and that's huge. JH quoted me a tow bill of 125 and charged me 100. This is good business.
Anonymous - (5-star review left on Google)
Honest people, hard workers. One of the best shops if not the number one in the county. At JH Mountain Auto they have an awesome mindset of just helping their customers as much as they can while doing the honest thing, which is something that I can definitely appreciate! Came in for an oil change and an inspection before a long road trip, and I will be returning here for any other auto issues!
Aaron F. - (5-star review left on Google)
Excellent service. They were able to quickly diagnose what was causing problems with my transmission, repair the issue, and get me on my way within about an hour. Professional and reasonably priced. Highly recommend.
Jessica K. - (5-star review left on Google)